Last Updated: October 29, 2026
Welcome to Narlian Black Car. These Terms & Conditions outline the rules, responsibilities, and policies associated with using our website, requesting transportation quotes, making reservations, and using our luxury transportation services.
Narlian Black Car provides private black car transportation, luxury SUV services, professional chauffeur transportation, airport transfers, corporate travel, and long-distance car services throughout Texas.
By making a reservation or using our transportation services, you agree to the applicable terms outlined below, subject to any mandatory rights provided by law.
Please review these Terms & Conditions carefully before booking.
1. General Terms
Narlian Black Car operates as a luxury private transportation service based in Killeen, Texas, serving customers across Houston, Dallas, Austin, Fort Worth, San Antonio, Waco, Galveston, and surrounding areas.
Our transportation services are subject to vehicle availability, scheduling, operational requirements, and applicable laws.
We reserve the right to review booking requests, verify reservation information, and decline or cancel services for legitimate safety, legal, or operational reasons, consistent with applicable law.
2. Reservations & Booking Confirmation
Customers may request transportation through our website, by telephone, by email, or through an authorized reservation channel.
When requesting a reservation, customers should provide accurate information, including:
Full name and contact information
Pickup and drop-off addresses
Requested pickup date and time
Number of passengers
Luggage requirements
Flight details, where applicable
Preferred vehicle type
Additional stops or special transportation requirements
Submitting a booking request does not automatically guarantee a confirmed reservation.
A reservation is considered confirmed only when Narlian Black Car provides booking confirmation through an authorized communication channel.
Customers are responsible for reviewing their confirmation and notifying our team promptly if any information is incorrect.
3. Pricing & Transportation Quotes
Transportation rates depend on several factors, including travel distance, service duration, vehicle selection, pickup location, destination, passenger requirements, and service availability.
Quotes may also reflect:
Airport pickup requirements
Additional stops or route changes
Waiting time
Toll roads and parking charges
Special event transportation
Extended travel duration
Late-night or early-morning service
Applicable taxes and additional service charges
Any applicable charges will be communicated through the quote, reservation confirmation, or subsequent approved booking modifications.
Prices displayed on the website are informational unless expressly identified as confirmed booking rates.
A confirmed reservation price is governed by the agreed booking details and any clearly disclosed additional charges.
4. Payments & Deposits
Payment requirements may vary based on the service type, transportation distance, reservation value, and booking arrangements.
Certain reservations may require an advance payment or deposit to secure the requested vehicle and chauffeur.
Customers will be informed of applicable payment requirements during the reservation process.
Payments must be completed using an accepted payment method and within any deadline communicated at booking.
If a required deposit or payment is not received by the specified deadline, a pending reservation may remain unconfirmed or become subject to cancellation.
Additional charges resulting from customer-requested changes will be communicated and handled according to the agreed booking arrangements.
5. Cancellation & Refund Policy
We understand that travel plans may change. Customers who need to cancel or modify a reservation should contact Narlian Black Car as soon as possible.
Cancellation and refund eligibility depend on the terms disclosed and accepted when the reservation is confirmed.
Factors that may affect a cancellation or refund include:
Time remaining before the scheduled pickup
Type and duration of transportation service
Vehicle and chauffeur arrangements
Long-distance travel commitments
Special event or customized transportation requirements
Any applicable non-refundable deposit terms
Cancellation fees, where applicable, will be based on the policy provided during the booking process.
Approved refunds will be processed through an appropriate payment method, subject to the payment provider’s processing procedures.
Nothing in this section limits any cancellation or refund rights that customers may have under applicable law.
6. Changes to Reservations
Customers may request changes to an existing reservation, including modifications to:
Pickup time or date
Pickup and drop-off locations
Passenger count
Vehicle selection
Number of stops
Travel itinerary
Service duration
All changes are subject to availability and operational feasibility.
Changes that increase distance, travel time, or service requirements may result in additional charges.
Our team will communicate applicable changes before proceeding with the modified arrangements.
A requested change is not guaranteed until confirmed by Narlian Black Car.
7. Airport Transfer Services
Narlian Black Car offers private airport transportation to and from major Texas airports, including:
Dallas Fort Worth International Airport (DFW)
George Bush Intercontinental Airport (IAH)
William P. Hobby Airport (HOU)
Austin-Bergstrom International Airport (AUS)
San Antonio International Airport (SAT)
Dallas Love Field Airport (DAL)
Customers booking airport transportation must provide accurate flight details, including airline, flight number, scheduled arrival time, and airport terminal information where available.
Airport pickup arrangements may vary depending on airport regulations, terminal access, designated pickup areas, and operational conditions.
Passengers should follow the pickup instructions provided in their reservation confirmation.
Flight Delays & Airport Waiting Time
Flight delays, cancellations, and changes in arrival schedules may affect transportation arrangements.
Customers should notify our team of significant flight changes whenever possible.
Complimentary waiting time, if included, will be specified in the booking confirmation.
Additional waiting charges may apply when the included waiting period is exceeded, provided those charges were disclosed as part of the booking terms.
8. Passenger Responsibilities
For a safe and comfortable transportation experience, all passengers are expected to behave responsibly and follow reasonable chauffeur instructions.
Passengers must:
Provide accurate reservation information
Arrive at the agreed pickup location on time
Respect the chauffeur and vehicle
Wear seat belts where required
Comply with applicable transportation and traffic laws
Avoid behavior that threatens passenger or chauffeur safety
Follow applicable vehicle occupancy limits
Narlian Black Car may refuse or discontinue transportation when reasonably necessary due to unlawful conduct, threats, unsafe behavior, or other legitimate safety concerns, subject to applicable law.
9. Vehicle Capacity & Luggage
Passenger and luggage capacity varies depending on the selected vehicle.
Customers are responsible for providing accurate passenger counts and reasonable luggage details during the booking process.
For safety reasons, the number of passengers must not exceed the vehicle’s legally permitted seating capacity.
Oversized luggage, excessive baggage, or special equipment should be disclosed before booking confirmation.
If the booked vehicle cannot safely accommodate the passengers or luggage presented, alternative transportation arrangements may be required and could involve additional costs.
10. Child Safety Seats
Customers traveling with infants or children must comply with applicable Texas child passenger safety laws.
Child safety seat requirements should be discussed with our team before the reservation is confirmed.
Availability of child safety seats, if offered, must be confirmed in advance.
Parents and guardians are responsible for providing accurate information about any child restraint requirements.
Transportation may not proceed if a child cannot be accommodated in accordance with applicable safety requirements.
11. Smoking, Alcohol & Prohibited Activities
Smoking and vaping are prohibited inside Narlian Black Car vehicles.
Passengers must also comply with applicable laws regarding alcohol, controlled substances, and other prohibited activities.
Illegal substances, dangerous materials, and unlawful activities are not permitted during transportation.
Passengers are expected to maintain a safe and respectful environment throughout their journey.
12. Vehicle Damage & Excessive Cleaning
Customers and passengers are expected to treat vehicles with reasonable care.
If a passenger causes damage beyond normal wear and tear or creates a condition requiring extraordinary cleaning, the responsible customer may be charged reasonable documented costs associated with the damage or cleaning, where permitted by law.
Any such charges will be assessed based on the circumstances, supporting evidence, and applicable booking terms.
13. Long-Distance & City-to-City Transportation
Narlian Black Car provides private long-distance chauffeur transportation between major cities and destinations across Texas.
Popular routes include Houston to Dallas, Dallas to Austin, Houston to San Antonio, Killeen to Dallas, Waco to DFW Airport, and other city-to-city journeys.
Long-distance reservations are arranged based on travel requirements, vehicle availability, and agreed transportation schedules.
Estimated journey durations and travel distances are provided for planning purposes only.
Actual travel times may vary due to traffic congestion, weather conditions, construction, road closures, or other circumstances outside our control.
Additional stops, extended waiting periods, or significant itinerary changes may require a revised price agreed upon with the customer.
14. Hourly Chauffeur Services
Hourly chauffeur bookings are arranged according to the agreed reservation duration and service requirements.
The included service period, minimum booking duration if applicable, and any overtime charges will be communicated during booking.
Passengers who require additional service time should contact our team as early as possible.
Extensions are subject to chauffeur and vehicle availability.
Additional charges may apply when the agreed service duration is exceeded, based on disclosed booking rates.
15. Customer No-Shows
A no-show may occur when a customer fails to arrive at the agreed pickup location and cannot be contacted within the waiting period specified in the reservation terms.
Customers should contact our team immediately if they experience delays or difficulty locating their chauffeur.
Any applicable no-show charges or refund restrictions will follow the policy disclosed during booking.
Airport arrival delays and other relevant circumstances will be reviewed according to the agreed airport pickup arrangements.
16. Chauffeur & Vehicle Availability
Narlian Black Car makes reasonable efforts to provide the vehicle category and transportation service confirmed in the reservation.
In the event of unexpected vehicle unavailability, mechanical issues, or operational difficulties, we may propose a suitable replacement vehicle or alternative arrangement.
Where a material change affects the agreed service, the customer will be informed, and any necessary adjustment will be handled in accordance with the reservation terms and applicable law.
Specific vehicle models are subject to availability unless expressly guaranteed in writing.
17. Delays & Circumstances Beyond Our Control
Transportation services may be affected by circumstances outside our reasonable control, including:
Severe weather
Traffic accidents and congestion
Road closures or construction
Airport restrictions
Government actions
Natural disasters
Emergency situations
Unexpected mechanical failures
Other significant operational disruptions
We will make reasonable efforts to communicate disruptions and assist with available alternatives.
Estimated arrival times are not guarantees unless expressly agreed otherwise.
Nothing in these terms excludes responsibility that cannot lawfully be limited.
18. Personal Belongings & Lost Property
Passengers are responsible for checking their belongings before leaving the vehicle.
If you believe you have left an item inside a Narlian Black Car vehicle, please contact us promptly with your reservation information and a description of the missing item.
We will make reasonable efforts to assist in locating and recovering reported belongings.
If an item is located, collection or return arrangements will be discussed with the customer.
Any applicable return transportation or shipping charges will be communicated in advance.
We are not responsible for losses except to the extent liability arises under applicable law.
19. Service Animals & Accessibility
Narlian Black Car is committed to complying with applicable laws concerning accessibility and nondiscrimination.
Customers who have accessibility-related transportation requirements are encouraged to contact us before booking so that appropriate arrangements can be discussed.
Service animals will be accommodated in accordance with applicable legal requirements.
We do not impose restrictions or additional charges that are prohibited by applicable disability access laws.
20. Website Use & Information Accuracy
Our website provides general information regarding transportation services, service locations, vehicle options, and booking enquiries.
Visitors agree not to:
Use the website for fraudulent or unlawful purposes
Submit deliberately false reservation information
Attempt unauthorized access to website systems
Interfere with website functionality or security
Misuse website content or booking systems
We make reasonable efforts to maintain accurate website information, but service descriptions, availability, and displayed rates may be updated.
21. Third-Party Service Providers
Narlian Black Car may work with third-party providers to support booking management, payment processing, customer communications, or transportation fulfillment.
Where third-party transportation providers are used, relevant booking information may be shared as necessary to arrange the requested service.
Applicable third-party terms may also apply when clearly communicated to customers.
We remain responsible for our own obligations under applicable law and the services we agree to provide.
22. Privacy & Personal Information
We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable legal requirements.
Information collected during booking may be used to process reservations, coordinate transportation, communicate with customers, and manage business operations.
For additional information, please review our Privacy Policy at:
https://narlianblackcar.com/privacy-policy/
23. Limitation of Liability
To the extent permitted by applicable law, Narlian Black Car will not be liable for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.
Any limitation of liability is subject to applicable consumer protection laws, transportation laws, and other mandatory legal requirements.
Nothing in these Terms & Conditions excludes liability for conduct or losses for which exclusion is prohibited by law.
24. Governing Law
These Terms & Conditions are governed by the applicable laws of the State of Texas, United States, without overriding mandatory legal protections that may apply to customers.
Any disputes arising from transportation services or website use will be handled through applicable legal procedures and in accordance with the jurisdictional requirements established by law.
25. Modifications to Terms & Conditions
Narlian Black Car may update these Terms & Conditions to reflect changes in transportation operations, booking procedures, business policies, or applicable legal requirements.
Updated terms will be published on this page with a revised effective date.
Changes will not retroactively alter a previously confirmed reservation unless agreed by the parties or otherwise permitted by law.
Customers are encouraged to review the applicable terms before making new reservations.
26. Contact Information
For questions about reservations, payments, cancellations, transportation arrangements, or these Terms & Conditions, please contact:
Narlian Black Car
Location: Killeen, Texas, USA
Phone: +1 (254) 813-9203
Email: bookings@narlianblackcar.com
Website: https://narlianblackcar.com/
Thank you for choosing Narlian Black Car. We look forward to providing professional, comfortable, and personalized luxury transportation throughout Texas.
